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519-887-6137

Feedback process - Accessibility

Accessibility Feedback Form

Should a member of the public wish to make a complaint regarding the service they have received:

  1. The member of the public with the complaint or concern should have a discussion with the staff person at the Municipality of Morris-Turnberry  who is involved in the situation.
  2. Should the discussion not resolve the complaint or the member of the public is uncomfortable discussing the issue with the staff person, the member of the public should fill out a complaint form. The staff person can assist the member of the public with the complaint form in a manner that takes into consideration their disability.
  3. The information to be provided by the member of the public should include their personal contact information, the date, a description of the complaint, and what the member of the public requests to resolve the complaint. This information should be documented on the complaint form.
  4. The complaint should be forwarded to the Department Head responsible for the department.
  5. The department Head will attempt to resolve the complaint in a timely manner, with the assistance of the appropriate department
  6. The member of the public will be contacted once a resolution has been reached.

 

Should a member of the public wish to provide the Municipality of Morris-Turnberry with a suggestion on how to improve our service:

  1. Member of the public will inform staff member of suggestion.
  2. Staff member will assist member of the public in filling out the suggestion form, should they require assistance.
  3. Member of the public will be notified in a timely manner of how the Municipality of Morris-Turnberry will proceed with their suggestion.
  4. Staff response should include: an explanation of how we will implement the suggestion, a response indicating further investigation or an explanation why we are unable to implement the suggestion.

All complaints and suggestions should be recorded on a complaint/comment form, and forwarded to the department head and the Administrator Clerk-Treasurer.