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519-887-6137

COMPLAINTS/REQUEST FOR SERVICE:

FORM for Complaints/Request for Service

The Municipality of Morris-Turnberry is committed to continuous organizational improvement where all feedback is dealt with fairly in a respectful, transparent fashion as quickly as possible.

Service Requests:

A request for service can be made to the Municipality on behalf of a citizen for a specific service, or to notify the Municipality of Morris-Turnberry of a problem.   Examples include:

You may submit your complaint via the Service Request Form.  The form can be printed and delivered to the Municipal office by mail or in person. You can also fill out the form and email it to mail@morristurnberry.ca

Enquiries/Comments:

Complaints

A complaint is an expression of dissatisfaction related to a Municipal program, service, facility, or staff member, where a citizen believes that the Municipality of Morris-Turnberry has not provided a service experience to the customer's satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected.

Submitting a Complaint

In order to submit a formal complaint to the Municipality of Morris-Turnberry, you will be asked to provide the following information:

All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act. More information on the Act is available on our website.

You may submit your complaint via the Complaint Form.  The form can be printed and delivered to the Municipal office by mail or in person. You can also fill out the form and email it to mail@morristurnerry.ca